Nippon Dynawave Packaging: Reliable system support and services

Nippon Dynawave Packaging emphasized the need for reliable support and service from the start of the project, highlighting its impact on system uptime. The comprehensive service agreement with Procemex ensures continuous 24/7 technical support and regular on-site and remote maintenance to keep the system performing at the highest level.

Procemex’s commitment to responsive and proactive service has not only met but exceeded these expectations, ensuring smooth and uninterrupted operations.

“Procemex OnePlatform System has now been running for almost two years. And they continue to support us every day. Procemex did not just come and sell us something and disappear; they have been with us every day when we have had concerns or questions, and we have been able to solve them very quickly. So far, everything has been working really well,” says Perry Brandenburg, Paper Machine Manager at Nippon Dynawave Packaging.

DS Smith, Kemsley: Keeping Quality Consistent

When web inspection and web monitoring systems have been running for over a decade in a demanding paper mill environment, reliability is no coincidence. It’s a result of smart choices, consistent maintenance, and mutual trust between the supplier and the customer.

The recent renewal of their 3-year service agreement is a clear sign of trust.

“It means we’re satisfied. Otherwise, we wouldn’t keep going,” DS Smith’s Automation Systems Engineer Phil Ames declares.

Metsä Board Äänekoski: A skilled service partner to ensure smooth system operation

Procemex is known globally for its skilled service operations, where a local team of professionals rapidly responds to customer requests. With proactive service operations, mills can achieve significant long-term cost savings and minimize the consumption of raw materials, and energy.

To ensure the service agreement meets every mill’s needs, the content of the Procemex service agreement is always customized.

In addition to onsite service visits, Metsä Board Äänekoski’s Service agreement also included 24/7 remote support, quarterly data security updates, and a stock of spare parts for critical elements.

“We took the service agreement from Procemex to ensure reliable running and system performance for the years to come. To have our operators make all the service operations for the Web Inspection System would require resources that we currently do not have. To have Procemex specialists take care of the system is far more efficient, and with the current resources, it is a must. Overall, Procemex’s service and support have been working extremely well, and we have found the 24/7 remote support very useful. A solution to service requests and helping advice have been given rapidly, whenever needed,” Paavo Hirvonen sums up.