Service & Support
We keep your systems running at the optimal level for the entire system lifecycle. Our Service and Support team helps you resolve web inspection and web monitoring system issues anywhere, at any time. As our client, your mills will maintain a high performance and receive a quick response in the event of a system failure.
Procemex is known for its excellent customer service and reliable service operations. We have successfully assisted paper and board mills worldwide in their service needs.
System Security & Software Updates
Training
Success Story: DS Smith, Kemsley – Keeping Quality Consistent
When web inspection and web monitoring systems have been running for over a decade in a demanding paper mill environment, reliability is no coincidence. It’s a result of smart choices, consistent maintenance, and mutual trust between the supplier and the customer.
At DS Smith’s Kemsley mill, Procemex systems have been operational since 2013 on PM 3, PM 4, and PM 6. All three paper machines are equipped with Procemex OnePlatform, where Web Monitoring and Web Inspection work seamlessly as one system. PM3 already uses Procemex’s modern Crystal Smart Cameras with 12 MP resolution, while other machines are also being upgraded with new smart cameras equipped with ProClean pinhole technology and new Eco Spot lights.
The recent renewal of their 3-year service agreement is a clear sign of trust. “It means we’re satisfied. Otherwise, we wouldn’t keep going,” DS Smith’s Automation Systems Engineer Phil Ames declares.
Repairs and Returns
Saving natural resources is important to both us and our clients. Sometimes, repairing old system parts is a more cost-effective way to fix a problem, rather than buying a new one. If our service team recommends repairing a part instead of getting a new spare part, then please send us the part for repair by using the form that is linked below. To find out more, reach out to our service team.