Remote Services

Today most of our system services can be performed remotely. Whether you have unexpected issues with your Procemex system or you would like to have an overall review of the system’s current functionality or wish to receive remote audit-based development suggestions from our specialists, we are here for you.

We can help you to analyse the problem, provide a solution and support you in implementing the solution via phone, email and VPN access.

Daily support for sudden needs

Procemex technical support provides continuous and timely support for users of Procemex products. The services help you in maintaining high system performance and receiving a quick response in the event of failure.

24/7 service agreement customers can contact us round-the-clock in issues threatening product quality or production and even if you don’t have a service agreement, you can reach our experts Monday to Friday from 8 am to 5 pm EET.

Email, call or open a ticket at our support portal – whatever works best for you.

Remote diagnostics and reporting

Procemex remote diagnostics is a great tool to ensure continuous high performance of the system. The target of the diagnostics is to pinpoint and fix potential problems early and prevent them developing into major issues or breakdowns, whether recurring or one-time only.

A written report will be delivered short after diagnostics. Based on the findings clear and specific recommendations will be provided for maintenance and possible needs for system improvements.

Software updates for ensured system functionality

Software update service secures and improves  the system performance and maximizes the system lifespan. Our latest software releases always include all new features and improved data security. Most of the updates can be carried out remotely.

Continuous collaboration through service agreement creates a good environment to plan and carry out updates in an effective and systematic way.