Repairs and returns

Please fill in the below form when returning any goods for repairs.

Shipping instructions:

Please make sure the goods are properly packed to be protected during transport. The sender is responsible for the return freight charges.

There is no need to request for any RMA number, simply fill in the form and send the goods to us. The form does not need to be printed to the shipment as it is automatically generated from the website to our service order processing.

You are free to use your preferred freight agent for the transportation as the return freight is to be paid by the shipper.

If you need assistance regarding for example export paperwork, please contact

Please ship the goods to:

Procemex ltd
Appiukontie 10, PO Box 306
40530 Jyväskylä

Tel: +358 14 3372 111

Where is the shipment coming from?
What are you sending?

When you submit this form, our product specialist will be in touch with you by telephone or email to ask more details about the case if necessary. Your contact information is not used for direct marketing. Privacy information