Service Agreements for Better Runnability

Procemex service agreement helps to prevent the unexpected and to plan ahead. It reduces the total cost of ownership and provides you with a peace of mind.

Service Levels

Our highest level of service agreement is designed to support your process optimization and to lower the total cost of ownership of your paper or printing machine. With your monthly remote diagnostics report you can detect problems early and prevent them before they cause damage to your process or business.

Our experts keep your system software and security always updated, and your data back-up is carefully managed. Maintenance planning and regular service visits make sure your system supports your production targets. Procemex remote support is at your service round-the-clock 24/7.

Our maintenance services keep your system performing throughout its lifetime. Preventative maintenance plan and bi-monthly diagnostics reports make it ealier to keep your machine vision system in good operation condition.

Regular on-site service visit can also be combined with a user training session. Procemex remote support is at your service Mon-Fri from 8 am to 5 pm EET.

The support service agreement supports you during the lifetime of your system. Bi-monthly diagnostics reports pinpoint possible problems.

Our refurbished spare part exchange service offers a fast and cost-effective way to replace defect parts. Procemex remote support is at your service Mon-Fri from 8 am to 5 pm EET.